At Oxypeps, we are committed to providing quality products and reliable service. Due to the nature of our products and quality control standards, all sales are considered final unless stated otherwise below.

Returns

We do not accept returns on opened, used, or tampered products. If your order arrives damaged, incorrect, or incomplete, you must contact us within 48 hours of delivery and provide clear photo evidence.

To request support, please email:

• Order number

• Clear photos of the product and packaging

• Brief description of the issue

Refunds

Refunds are only issued in the following cases:

• Incorrect item received

• Product arrived damaged or defective

• Package confirmed lost by the shipping carrier

Once approved, refunds will be issued to the original payment method within 5–10 business days, depending on your bank or payment provider.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once an order has been fulfilled, it cannot be canceled or changed.

Non-Refundable Situations

Oxypeps is not responsible for refunds in the following cases:

• Incorrect shipping address entered by the customer

• Delays caused by shipping carriers or customs

• Packages marked as delivered by the carrier

• Improper handling, storage, or misuse of products

Contact

For any questions regarding refunds or returns:

Oxypeps Support

Email: oxypeptides@gmail.comPhone: +1 (561) 501-8760

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Times

Estimated delivery times:

• United States: 3–7 business days

• International: 7–21 business days

Delivery times may vary due to carrier delays, customs processing, weather conditions, or high order volumes.

Tracking Information

Once your order ships, a tracking number will be sent to your email. Tracking updates may take 24–48 hours to appear in the carrier’s system.

Address Accuracy

Customers are responsible for entering correct shipping information at checkout. Oxypeps is not responsible for orders delivered to incorrect addresses provided by the customer.

Lost or Delayed Packages

If your package is delayed or appears lost, please contact the shipping carrier first. If further assistance is needed, reach out to our support team.

International Orders

International customers are responsible for any customs fees, import duties, or taxes required by their country.

Delivery Disclaimer

Once a package is marked as “delivered” by the carrier, Oxypeps is not responsible for theft, loss, or unattended deliveries.